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Refund policy
Delivery
Standard delivery takes 5-7 working days from point of order ( all products are handmade to order) please allow longer for bank holidays and when placing larger orders. Also please allow for unexpected strike actions by Royal Mail
Free delivery on orders over £70. For other items shipping costs apply.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Product with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and payment will be applied to your or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bertsbows123@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bertsbows123@gmail.com and send your item to: 29 Woodsford Road, Crossways, Dorchester, DT2 8UU, United Kingdom.
Shipping
To return your product, you should mail your product to: 29 Woodsford Road, Crossways, Dorchester, DT2 8UU, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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